Refund policy

Return & Damaged Item Policy

At OH MY COLOUR, we carefully inspect every order before dispatch to ensure it reaches you in perfect condition. However, if your item arrives damaged, we're here to help.

Damaged Items

If you receive a damaged product, please notify us within 3 working days of receiving your order.

To process your claim, kindly send the following to our WhatsApp:

  • Clear photos of the damaged item.

  • Your Order ID.

  • A brief description of the issue.

WhatsApp: +92 300 4005043

Return Eligibility

  • Claims must be reported within 3 working days of delivery.

  • The product must be unused and in its original packaging.

  • Damage caused after delivery due to misuse, improper handling, or normal wear and tear is not covered.

Inspection & Resolution

Once we receive your request, our team will review the provided photos. If the claim is approved, we will arrange a replacement or another suitable resolution, depending on product availability.

If you have any questions, feel free to contact us on WhatsApp at +92 300 4005043. We appreciate your trust in OH MY COLOUR and are committed to providing the best shopping experience.

 

Refund Policy

At OH MY COLOUR, customer satisfaction is our priority.

Damaged Products

If you receive a damaged item, you must report it within 3 working days of receiving your order by sending:

  • Your Order ID

  • Clear photos of the damaged product

WhatsApp: +92 300 4005043

Refund Eligibility

Refunds are only considered if:

  • The product is received damaged.

  • The claim is submitted within 3 working days.

  • The damage is verified by our support team.

Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind.

  • Incorrect order placed by the customer.

  • Products damaged after delivery due to misuse or improper handling.

  • Claims made after 3 working days of delivery.

Refund Process

If your refund request is approved, the refund will be processed through the original payment method or another mutually agreed method. Processing time may vary depending on your payment provider.

For any assistance, contact us on WhatsApp at +92 300 4005043.